Maintenance

As one the UK’s leading independent providers of communications services, Arrow specialises in delivering and supporting telephony solutions for business users via a diverse connectivity portfolio.  Arrow is highly experienced in helping customers migrate from legacy infrastructure and implementing business continuity, resiliency and supplier consolidation initiatives. We aim to deliver a seamless transition from traditional, dispersed telecoms estates to new, unified connectivity platforms.

With 10 locations throughout England and Scotland, Arrow is perfectly placed to service customers across the UK. Customer facing functions are spread across each of the locations and Arrow has a nationwide team of engineers based throughout England, Scotland and Wales.

Arrow can provide maintenance contracts for a range of telephone systems, please contact us for advice on the exact models maintained.

All of our partners require us to maintain prescribed levels of training and certification to maintain the following accreditations:

  • Mitel Platinum and Hospitality Partner
  • Mitel Cloud Partner
  • Microsoft Silver Cloud Competency (Small to Mid-Market Cloud Solutions)
  • Panasonic IP Alliance Partner
  • Avaya Business Partner

Arrow’s team of engineers are experienced in IP based voice and data networks with extensive knowledge of most major telephone system brands. Our engineers are trained and accredited within our operating agreements with all of our chosen telephony manufacturers.  The training process is implemented in accordance with feature enhancements and software updates as they are required by our chosen manufacturers.  We operate a fully endorsed training program which ensures our engineers are current with their chosen specific technology.

Support and Account Management

Our standard maintenance contract encompasses the following elements:

  • Dedicated points of contact across all areas of the business
  • Service Level Agreements with agreed targets and measures
  • Regular Service Reviews
  • Bespoke invoicing to streamline and reduce back office processes
  • Management reporting to provide visibility and control of on-going costs

Service Levels

All Arrow engineers and support staff are highly trained so you can be assured of receiving the best advice, installation, after-sales service and support. Arrow offers three levels of maintenance contract to suit every budget and support requirement.

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With over 20 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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We offer a full suite of Telecoms, IT, Data, Audio Visual, Video Conferencing and Business Energy solutions. Click below to learn more:

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