Our Values

Our Values and Commitment

We aim to develop Arrow as a long term, sustainable business that delivers value for all our stakeholders including our employees, clients, suppliers, business partners, and the wider community. By managing our business responsibly, we support the creation of a financially stable organisation and deliver value for our stakeholders.

Clients

Customer relationships are at the heart of our business with customer retention being a key KPI. We believe in a face to face approach and aim to develop strong relationships across multiple levels within a customer’s organisation. Monthly Net Promoter Score surveys provide valuable feedback on customer satisfaction and engagement with Arrow.

Supporting our employees

We value our employees and are committed to providing them with a workplace which is safe and secure. We aim to create a culture where every employee is treated fairly and with respect. We recognise the value that a diverse workforce can bring and we do not accept any form of discrimination.  We believe in creating an inspiring workplace, committing to developing our people, giving them the right skills to help deliver our business strategy.

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Managing our supply chain

As a business that uses global suppliers, we accept that we have a duty to trade responsibly.

We therefore want to ensure that those people with whom we deal and in particular our suppliers live up to our values and standards and share that responsibility.

Arrow’s Supplier Code of Conduct can be provided upon request.

Environmental management

We are committed to identifying, managing and minimising the environmental impact of our business operations.  Our environmental policy helps us manage our impacts and ensure that we comply with all relevant environmental legislation.

Investing in our local communities

We engage with the local communities in which we work, committing to making a positive social and economic impact and understanding and managing any negative impacts of our business operations.

We also seek to make a positive social contribution through the services we provide to our clients and our clients’ customers.

Specifically, we have programmes in place to support employee volunteering and fundraising as well as local community and charity support.