Scala - Cloud Telephony

Are you looking for a cloud phone system or hosted pbx?

Scala is a cloud phone system with everything your business needs to communicate and collaborate.

Scala has 200+ enterprise ready features.

Find the right one for you!

Scala Features

Cloud Telephony allows greater control and flexibility over your business telephone sytems. Scala is also a future proof alternative for ISDN services which will be switched off by BT in 2025 and unavailable to buy after 2023. Learn more about the ISDN Switch-off.

Check the features below to find out how Scala cloud telephony can transform your business communications.

Discover MiCollab

MiCollab brings together voice, video, chat, messaging, web conferencing and team collaboration tools into one single solution making it easier for employees to connect with others and break down the barriers

MiCollab: An Introduction to Mitel’s MiCollab Product

Team Collaboration with MiTeam

MiTeam is a workstream communications and collaboration tool that closely aligns to how teams actually work together in today’s always-on, mobile workplace.

MiTeam works in conjunction with MiCollab to provide a single application to connect with colleagues, partners, and even customers.

MiCollab Scala video conferencing
MiTeam Collaboration
MiTeam screenshare

MiTeam Features:

Screen-Sharing
Presenting
Video Calls
Instant Video Conferences
To-Do Lists
Group Messaging
File-Sharing
Annotations
Reminders
Due-date
+ lots more…
Scala - Cloud Telephony

Unlimited Calling Packages

No more barriers! Unlimited landline calls are included in every Scala package. Do you need more? Step up and gain Unlimited Mobile Calls with the Advance package.

Terms and Conditions apply for the unlimited packages. Always check with your account manager.

Scala Management Portal

Admin access to control communications services with the same ease that is experienced in online banking. Instead of having to call the service provider every time a new user is added or service is modified, Admins are able to login to an intuitive user interface and make all the necessary modifications.

Admin access to:

  • Complete visibility and increased control
  • Manage users
  • Provide employees with the features they need.
  • Create and manage groups
  • Set business hours and Music on Hold
  • Configure and maintain Auto Attendant through an intuitive interface
  • Configure Call Flows that determine how incoming calls are managed at different times of day
  • plus lots more…
Scala management portal

Extras

Call Analytics

Scala tollring call analytics
Call Analytics is FREE OF CHARGE up to 99 users
Features:
  • Extensive reports catalogue
  • Customisable dashboards & reports
  • DDI and Hunt Group reporting
  • Executive summary
  • Mobile wallboards
  • Report scheduling
  • Threshold alarms
  • Inbound Call Analytics
  • Simple, easy to use, attractive user interfaces
  • Unreturned missed calls

Call Recording

Scala call recording
Features:
  • Frame-based recording: secure and highly reliable
  • Resilience: Automated failover options
  • Small footprint and scalable: Capture from 4 to 1000 concurrent channels of telephony per server
  • UK Based: HQ, R&D and Support all located in the UK providing flexibility and a quick response
  • Trusted: The solution of choice for 65% of the UK Police forces as well as 85% of Brokers

Contact Centre

Scala Contact centre
Features:
  • Automatic call distribution
  • CRM Integration
  • IVR Routing
  • Multimedia, including Social Media, E-mail, WebChat, SMS and Fax.
  • Skills Based Routing
  • Softphone and Phone Set Manager
  • Screen Pop
  • Outbound Dialling
  • Remote Agents
  • Agent Productivity
  • Reporting and Monitoring
  • API Support

CRM Integrations

Scala crm integration
A world of possibilities for you.
Pick and Mix which integrations your business needs, including bespoke integrations with the Mitel API.
Scala Integrations

Contact Us

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