Teams Direct Routing

You can now use Microsoft Teams as your phone system!

Are you one of the million businesses that adopted Microsoft Teams in a rush? Now you can use Teams Direct Routing to make and receive phone calls to or from land lines and mobile phones via the public switched telephone network (PSTN).

What is Microsoft Teams Direct Routing?

Microsoft Teams Direct Routing is a cost-effective alternative to Microsoft’s Calling Plans. Any business using Microsoft Teams can implement Direct Routing for Teams, leveraging Arrow’s SIP Trunks and enterprise grade platform, benefiting from cost savings, seamless product integration, familiar functionality and quick implementation.

You can keep using your existing Microsoft 365 licences or migrate your licences to Arrow with our Managed Service, it’s your choice.  Arrow offers everything you need to activate voice for Teams wrapped up in one service, supported and monitored by Arrow’s UK based Customer Service Team.

Benefits of Teams Direct Routing

Cost Savings

Cheaper than using Microsoft’s Calling Plans with simple pricing per user including unlimited UK fixed and mobile calls.

Easy to Use

Keep everything in one place. No need to move between software applications to answer, transfer and make phone calls.

Trusted Partner

Arrow is a Microsoft Gold Partner with over 25 years in Telecoms expertise.

UK Based Support

National presence with local UK Support. Fully managed service and consulting. Learn more about Arrow.

Product Integration

Easy to migrate and deploy, start benefitting from all the Microsoft Teams telephony features including external calling.

Contact Us Now

or call us to get started: 0333 240 9880 

How to Activate Voice on Teams?

When adding external voice calling capability to your Microsoft Teams you have two options: Either use Microsoft’s Calling Plans which can be complex and difficult to manage or add Teams Direct Routing from Arrow. We are an expert in telephony and VoIP integration and hold a Gold Partner Accreditation from Microsoft.

Arrow offers two deployment options that maximise your investment in your current telephony solution.

We can enable voice with Teams Direct Routing using one of these two options:

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Arrow Direct Routing

  • The most popular voice activation service for Microsoft Teams
  • Phone numbers can be retained or new ones added
  • Support for Digital and Analogue devices
  • Simple pricing per user
  • Includes unlimited UK fixed and mobile calls
  • Our telephony experts will get you connected
Bespoke Teams SBC Icon

Customised Direct Routing

  • A consultancy led approach to providing a voice activation service for Microsoft Teams
  • We help design and build a customised Direct Routing service that can be built in a  Azure, AWS or your choice of location
  • The solution can be managed directly by your IT team or provided as a managed service by Arrow

End-to-End Service

Arrow is able to provide a full end-to-end managed service around Microsoft 365 including Microsoft 365 licences, room systems and accessories, voice enablement services and third party software solutions.

Global Managed Service
Customised Direct Routing

Contact Us Now

Fill in the contact form or call us to arrange a Microsoft 365 consultation: 0333 240 9880 

Advanced Voice Integrations with Teams

What if you have advanced requirements for Contact Centre, Call Recording, Analytics or an Attendant Console? Arrow offers a suite of software applications to address these requirements and can help you design the right solution for your business.

Possible integrations:

Why do you need an SBC for Teams?

SBCs stands for Session Border Controllers. SBCs offer direct connectivity between a Microsoft 365 tenant and the PSTN and SIP Trunking network, delivering Direct Routing capabilities for Microsoft Teams.

Arrow can implement directing routing via enterprise grade SBCs or by hosting an SBC solution within Microsoft Azure or a data centre.

Businesses that need a dedicated system can build their own bespoke SBC, hosted in Local Data Centres, Virtually in Azure, AWS or any choice of location. Dedicated systems can be managed by your own IT team or provided as part of a managed service by Arrow.

Contact Us Now

or call us to get started: 0333 240 9880 

FAQ

What is Microsoft teams direct routing?
Microsoft Teams Direct Routing enables you to make and receive phone calls to or from landlines and mobiles via the public switched telephone network (PSTN). Microsoft Teams Direct Routing is a cost-effective alternative to Microsoft’s Calling Plans.
Does Microsoft teams use SIP?
SIP Trunks can enable Direct Routing from Teams into the PSTN Network. Using SBCs (Session Border Controllers) you can connect a Microsoft 365 tenant and the PSTN and SIP Trunking network, delivering Direct Routing capabilities for Microsoft Teams.
What is an SBC?
SBC stands for Session Border Controller. SBCs offer direct connectivity between a Microsoft 365 tenant and the PSTN and SIP Trunking network, delivering Direct Routing capabilities for Microsoft Teams.
Can Microsoft teams call my phone?
Yes, but only with Direct Routing for Teams activated.
How do I enable PSTN calling in Microsoft teams?
You need to contact a PBX reseller, SIP provider or Microsoft Partner like Arrow. A trusted Microsoft Partner will be able to guide your activation of Teams Direct Routing and enabling you to make phone calls through the PSTN network.
Can I call mobiles using Microsoft Teams?
Yes, you can use Teams to make mobile and landline calls, but only if you have Calling Plans or Direct Routing for Teams enabled.
Can I call a landline using Microsoft Teams?
Yes, you can use Teams to make mobile and landline calls, but only if you have Calling Plans or Direct Routing for Teams enabled.
Why do I need an SBC?
Businesses that need a dedicated system can build their own bespoke SBC, hosted in Local Data Centres, Virtually in Azure, AWS or any choice of location. Dedicated systems can be managed by your own IT team or provided as part of a managed service by Arrow.